FAQs
Q: How much do Fix My Sole customs cost?
A: It all depends on these variables:
1. Whether or not you would like to supply the shoe
2. What type of design you want done
3. Shoe type/size (Mens, Womens, GS, etc.)
Q: How long will it take for you to finish my order?
A: It all depends on my work load and its a first-come first-serve basis so if theres orders before yours, those will be completed first.
Q: Do you ship internationally?
A: Yes, but it costs more.
Q: How do you ship?
A: Normally, most custom shoes will ship with USPS (larger shoes may ship with UPS or Fedex). Jackets, Shirts, Sweaters, Pins, etc. will ship with USPS.
Q: What is your processing and handling time?
A: It is normally 1-2 days after the order is placed. Orders ship M-F. If you place an order on Friday, It will go out on Monday.
Q: Can I get a refund for my order?
A: Due to the nature of custom artwork, there are no refunds available for custom artwork (shoes, custom jackets, digital pieces, etc.) However, if there is a problem with a non-custom product like a sweater, bomber jacket, t-shirt, etc. Please emailĀ elijah@fixmysole.com